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Mandatory Courses

Our Mandatory courses are specifically designed for individuals working in a care environment. Learners will gain an awareness and understanding of the key skills required to work effectively in the care sector.

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  • SALE Conflict Management

    Conflict Management

    £12.00 Ex. VAT
    6737294

    Conflict Management

    In this course learners will gain an understanding of the background and risks associated with conflict resolution. Employees will learn skills to assess and manage personal safety risks. They will also learn how to manage their own verbal and non-verbal behaviour in order to calm others.

    Learning outcome

    • Recognise different types of behaviour 
    • Be aware of the effect that different behaviours have on others 
    • Be aware of the steps to reduce distressed reactions 
    • Know what to do when distressed reactions are suspected 
    • Be aware of promoting person-centred approaches
    • Understand how to respond to signs of distress
    Target audience All staff who, in their daily duties, come into contact with residents. 
     
    Estimate completion time 40 minutes
     
    Level Awareness
     
    Endorsed/Approved AIM Awards

    Conflict Management

    In this course learners will gain an understanding of the background and risks associated with conflict resolution. Employees will learn skills to assess and manage personal safety risks. They will also learn how to manage their own verbal and non-verbal behaviour in order to calm others.

    Learning outcome

    • Recognise different types of behaviour 
    • Be aware of the effect that different behaviours have on others 
    • Be aware of the steps to reduce distressed reactions 
    • Know what to do when distressed reactions are suspected 
    • Be aware of promoting person-centred approaches
    • Understand how to respond to signs of distress
    Target audience All staff who, in their daily duties, come into contact with residents. 
     
    Estimate completion time 40 minutes
     
    Level Awareness
     
    Endorsed/Approved AIM Awards

    Once the item is purchased a Site portal URL will be sent to your email with your username and password to access the online course and you're good to go.

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    For any unwanted goods La Boutique offers a 21-day return policy .

    If you receive items from us that differ from what you have ordered, then you must notify us as soon as possible using our online contact form .

    If you find that your items are faulty or damaged on arrival, then you are entitled to a repair, replacement or a refund. Please note that for some goods it may be disproportionately costly to repair, and so where this is the case, then we will give you a replacement or a refund.

    Please visit our Warranty div for more details.


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