Call 0345 880 1818 to find out more about our training

Mandatory Courses

Our Mandatory courses are specifically designed for individuals working in a care environment. Learners will gain an awareness and understanding of the key skills required to work effectively in the care sector.

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  • SALE Complaints Handling

    Complaints Handling

    £12.00 Ex. VAT
    6737277

    Complaints Handling

    In this course, learners will study effective complaint handling. The course is designed to provide the learner with the skills and strategies for managing complaints from  patients, service users or relatives effectively and efficiently.

    For more information, please call: 0345 880 1818 or email: sales@careshield.co.uk 

    • Be aware of any existing comments and complaints procedures in accordance with agreed ways of working
    • Understand what can and cannot be done within an individual’s role in handling comments and complaints and how you respond
    • Be aware of who to ask for advice in handling comments and complaints
    • Recognise the importance of learning from comments and complaints to improve the quality of service

    Estimated completion time   85 minutes


    Endorsed/Approved  Aim Awards 

    Complaints Handling

    In this course, learners will study effective complaint handling. The course is designed to provide the learner with the skills and strategies for managing complaints from  patients, service users or relatives effectively and efficiently.

    For more information, please call: 0345 880 1818 or email: sales@careshield.co.uk 

    • Be aware of any existing comments and complaints procedures in accordance with agreed ways of working
    • Understand what can and cannot be done within an individual’s role in handling comments and complaints and how you respond
    • Be aware of who to ask for advice in handling comments and complaints
    • Recognise the importance of learning from comments and complaints to improve the quality of service

    Estimated completion time   85 minutes


    Endorsed/Approved  Aim Awards 

    Once the item is purchased a Site portal URL will be sent to your email with your username and password to access the online course and you're good to go.

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    For any unwanted goods La Boutique offers a 21-day return policy .

    If you receive items from us that differ from what you have ordered, then you must notify us as soon as possible using our online contact form .

    If you find that your items are faulty or damaged on arrival, then you are entitled to a repair, replacement or a refund. Please note that for some goods it may be disproportionately costly to repair, and so where this is the case, then we will give you a replacement or a refund.

    Please visit our Warranty div for more details.


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